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Answers to common questions about Mediqia’s products, certifications, and global distribution across Europe, the Middle East, and Africa.
Mediqia is a global medical technology company specialising in single-use endoscopes and minimally invasive surgical solutions.
We provide hospitals and healthcare systems with CE-certified medical devices designed for precision, safety, and efficiency.
Our mission is to streamline clinical workflows, improve patient outcomes, and ensure compliance with international healthcare standards.
We support hospitals, clinics, and healthcare networks across Europe, the Middle East, Africa, and are expanding into North America and Asia.
With strategic logistics partners and a growing network of local distributors, we ensure fast, compliant, and reliable delivery worldwide.
Mediqia aims to bridge the gap between medical technology and real-world clinical needs.
Our devices combine high performance, cost efficiency, and ease of use, eliminating the complexity of reprocessing, steriliz, and ease of use, eliminating the complexity of reprocessing, sterilisation, and maintenance associated with reusable instruments. This helps hospitals reduce infection risks, cut costs, and improve operating room efficiency.
Yes. All Mediqia products carry the CE mark and comply with the latest EU Medical Device Regulation (MDR) standards.
This ensures our devices meet the highest safety and performance requirements for use in hospitals and clinics across Europe and beyond.
Our medical devices are certified according to international regulatory standards. These include the following:
- CE Marking under EU MDR 2017/745
- ISO 13485 for medical device quality management systems
- ISO 14971 for risk management in medical devices
- Biocompatibility Testing (ISO 10993) for patient safety
This guarantees regulatory compliance, traceability, and clinical reliability in every product we deliver.
Yes, we can provide full access to Declaration of Conformity (DoC), Instructions for Use (IFU), Sterilization Certificates, and Clinical Evaluation Reports upon request.
All documents comply with EU MDR and other regulatory requirements, ensuring full transparency for hospitals, distributors, and procurement departments.
Yes, Mediqia offers a quality warranty on all products.
While our single-use devices are designed for one-time clinical use to ensure sterility and patient safety, we guarantee that each unit meets strict manufacturing, safety, and performance standards before delivery.
Yes. Hospitals, clinics, and healthcare networks can order directly from Mediqia through our sales team or authorised distributors.
We offer a streamlined procurement process with clear documentation and support for public tenders and private contracts to ensure full regulatory compliance and efficient supply chain management.
Our minimum order quantities vary depending on the product type and logistics requirements.
For single-use medical devices, MOQs help optimize shipping costs and stock management while ensuring hospitals receive ready-to-use sterile instruments without delays.
Contact our team for customized supply agreements tailored to your needs.
We provide flexible payment terms aligned with hospital procurement policies and regional regulations.
Options include standard net payment terms, framework agreements, or multi-year supply contracts for larger healthcare networks, depending on each need.
You can request a quote via our Contact Page or by reaching out to sales@mediqia.com.
Our team will respond quickly with detailed product specifications, certifications, and pricing information to help you with budgeting and procurement planning.
Both. Mediqia offers standing orders, scheduled deliveries, and long-term framework agreements to ensure hospitals maintain a steady supply of critical devices.
This helps reduce administrative workload and guarantees an uninterrupted availability of essential equipment, unless told otherwise.
Yes we can, depending on each market's needs.
We can collaborate with regional distributors under exclusive or non-exclusive agreements depending on market requirements.
Distributors benefit from marketing support, regulatory assistance, and clinical training programs to effectively serve local healthcare systems.
Absolutely. We work closely with hospitals to provide customised packaging, bulk surgical kits, or specialized configurations for operating room efficiency.
Our goal is to deliver solutions that fit each hospital’s clinical workflow and procurement strategy.
For urgent clinical needs, we prioritise same-day processing and fast-track shipping if possible.
Our logistics partners help minimise lead times, especially for life-saving procedures where time is critical.
We will be introducing a digital customer portal for real-time order tracking, inventory visibility, and document downloads (e.g., IFUs, DoCs).
This will simplify communication and improve supply chain transparency for hospitals and procurement managers.
Yes. We can definitely provide on-site demonstrations, video training modules, and technical documentation to ensure safe and effective device use.
Our clinical specialists also support operating room staff during the adoption phase for minimally invasive procedures.
Delivery timelines depend on the destination country, customs regulations, and stock availability.
For most European hospitals, standard delivery is 2–5 business days, while international shipments may range from 7–10 business days, with express options available upon request, for the time being.
Yes. Mediqia works with global logistics providers to deliver to hospitals and clinics worldwide.
We handle export documentation, compliance checks, and cold chain requirements where applicable, ensuring medical devices arrive on time and in sterile condition.
Yes. Our logistics team manages customs clearance, import permits, and compliance with regional health authorities to reduce delays.
Hospitals/Partners receive all required shipping documents for regulatory traceability.
Yes. For healthcare networks with multiple hospital locations, we offer centralized procurement with site-specific delivery scheduling.
This ensures cost efficiency while meeting individual site inventory needs.
We collaborate with certified medical logistics providers specializing in time-sensitive, high-value healthcare shipments.
This ensures devices are transported under strict quality and safety conditions at every stage.
Returns are accepted only for unopened, unused, and undamaged medical devices in original packaging within the specified timeframe.
Due to the sterile, single-use nature of our products, returns are strictly controlled for patient safety and regulatory compliance.
Contact our customer support team at sales@mediqia.com with the order reference, product batch number, and reason for return.
We will guide you through the approval process and issue replacement or credit once eligibility is confirmed.
If a product arrives damaged in transit, report it within 48 hours of delivery with photographic evidence.
We will arrange a replacement shipment or credit note as per our quality assurance procedures.
Yes, express delivery options may carry additional costs depending on the destination and the logistics provider's availability.
These will be clearly communicated before shipment for full cost transparency.
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